TERMS & CONDITIONS
By using the Kafeneo website, placing an order, or engaging with any of our services, you agree to the following terms and conditions. Please read them carefully before continuing to use our platform.
1. General Use
This website is owned and operated by Kafeneo. You must be at least 18 years old or have legal consent to place an order. All content, images, and materials on this site are the property of Kafeneo and may not be reused or copied without written permission.
2. Product Availability & Pricing
All products are listed with current pricing and availability, but we reserve the right to make changes without prior notice. In the event of a pricing error or out-of-stock item, we’ll contact you to offer a refund or alternative solution.
3. Orders & Payment
All orders must be paid in full before dispatch. Kafeneo accepts secure payment via credit card, debit card, or EFT. Once payment is confirmed, your order will be processed and shipped according to our Shipping Policy.
4. Returns & Refunds
Please review our Refund Policy for information on returns, exchanges, and refunds. Kafeneo reserves the right to deny returns that do not meet our return policy criteria.
5. Delivery Terms
We are not responsible for delays caused by couriers or factors beyond our control. Once an order has shipped, tracking details will be provided. Delivery timelines are estimates.
6. Limitation of Liability
Kafeneo is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Use all items as directed.
7. Changes to Terms
We may update these terms from time to time. Continued use of our site after changes means you accept the revised terms.
Kafeneo’s Terms & Conditions cover all aspects of using our website and services, including placing orders, making payments, shipping, and returns. By using the site, you agree to follow these rules. We also include information on your rights, limitations of liability, and how we handle any updates to our policies. Always check the latest version before making a purchase to ensure full compliance.
Yes. Kafeneo reserves the right to update or change its Terms & Conditions at any time. If any changes are made, we’ll update the version on our website. It’s your responsibility to review the terms regularly, especially before placing an order. Continued use of our website after the update implies you’ve accepted the new terms, even if you haven’t read them in full.
If a product is out of stock after your order is placed, we’ll contact you as soon as possible. You’ll be given the option to wait for restocking, replace the item with a similar product, or request a full refund. Kafeneo does not guarantee product availability until payment is processed and order confirmation is sent. Product inventory updates may lag during peak periods.
Yes. To place an order on Kafeneo, you must be at least 18 years old or have parental or guardian consent. We assume all users meet this requirement upon checkout. If we discover an order has been placed by someone underage without permission, we may cancel it. This policy ensures responsible online shopping and protects both our customers and business operations.
Kafeneo is not responsible for any indirect damages or losses that occur as a result of using our website, products, or services. This includes delays, third-party courier issues, or user misuse of a product. We limit our liability to the extent allowed by law. It’s important to read product usage instructions carefully and follow all guidelines to avoid risk or loss.